Customer Insights Analyst
About our Merchandise Team:
Things move quickly here at Foodies, and our Merchandise team is no exception. This is the team that connects the product to the customer – decisions around range, pricing, promotions, and how we show up on the shelf. From partnering with suppliers to digging into the data, we’re always striving to deliver better value and better experiences for our customers.
We're an ambitious bunch who value clarity, accountability and follow-through, and in a nutshell, would describe our culture as “work hard, have a laugh.” We’ve got some real momentum heading into the second half of 2026 and are looking for people passionate about shaping how we win and grow together.
Join us and feed the South.
About the role:
As a Customer Insights Analyst, you'll be at the centre of some of our most important trading decisions. By identifying trends and opportunities within complex data, you'll help shape strategies that deliver value for our stores and customers.
Reporting to the Senior Customer Insights Analyst, you’ll work closely with Category Managers and Buying Leads. You'll challenge assumptions and your analysis will shape and influence trading decisions enabling our Merchandise teams to make confident decisions with precision.
From evaluating promotional performance to supporting category reviews and new product initiatives, your analysis will help drive better outcomes ensuring Merchandise teams have the insights needed to make confident decisions.
Key Responsibilities:
- Deliver decision-ready insights and recommendations across price, promotions, range and customer.
- Translate complex data into clear “so what/now what” actions that improve category and commercial performance.
- Partner with Category Managers to shape decisions and challenge thinking with category reviews and day-to-day trading decisions.
- Evaluate promotional and campaign activity, identifying what worked well and provide guidance for future campaign planning.
- Own outputs end-to-end, from understanding the questions through to insight, recommendation and delivery
About you:
You’ll be a commercially minded analyst who enjoys uncovering insights and turning them into practical recommendations You enjoy working with data but are equally focused on how your insights impact real business decisions and outcomes. Ideally, you’ll also bring:
- Experience in FMCG or retail environment, with a proven ability to turn insights into clear recommendations that influence decisions.
- Strong ability to interpret data, connect it to business context and deliver clear, actionable recommendations supported by analytical tools.
- The ability to interpret complex information and translate it into actionable recommendations.
- Confidence to challenge thinking and recommend actions, not just present findings.
- Strong communication and stakeholder skills, with the ability to influence conversations.
- A high level of ownership, with a focus on quality, consistency and delivery
Don't Meet Every Requirement? We encourage you to apply anyway. We are looking for individuals with diverse experiences and are keen to hear from those who believe they have the drive and potential to succeed in this role.
How to apply:
Ready to take on the challenge? Click “apply” to apply for the role! Applications will close 11:59pm Sunday 5 July 2026 and will only be accepted via our careers site.
If you have any questions about the role, or experience any issues submitting your application, please email careers@foodstuffs-si.co.nz
Keen on joining the team but think this might not be the right role for you? We’re hiring for other roles within our merchandise team as well and have some exiting work in the pipeline! Click below to check them out:
Why join us?
- Our approach to flexible working is based on trusting and empowering our people to manage their time and deliver results while balancing the needs of their personal lives.
- We’re committed to equitable outcomes, and we offer additional paid parental leave, free period products and financial health checks to name a few.
- We support your wellbeing with Southern Cross health insurance for you and your family after a qualifying period, discounts at local gyms, access to online wellbeing tools, and a prayer and privacy room onsite.
- We offer continuous learning and professional growth, as well as access to our extensive online training library and endless opportunities.
- We’re proud of our supportive team environment, and our positive and friendly culture that’s made fun by Furry Friend Fridays and monthly social events!
- We’re a Pride Pledge organisation, and we are committed to an inclusive workplace where everyone thrives, every day and we celebrate our diversity as strength.
- Our Papanui based office has free carparking, an in-house café.
About us:
We’re a team of 14,000 who make sure South Islanders have access to the groceries and essentials they need. Proudly 100% Kiwi-owned and operated, our co-operative has more than 180 PAK’nSAVE, New World, Four Square and On the Spot stores feeding the South Island.
We value being at the heart of our communities, like we’ve always been, to make the South Island a better place – for today and for many generations to come. From sunny Golden Bay all the way to Stewart Island, there’s a Foodstuffs store serving you and your whānau.
Our success is down to our people who bring their skills, experience, passion, and expertise to make Foodies an amazing and rewarding place to work. Our co-op has a wide variety of roles to offer, and endless opportunities for development.
Our values:
At Foodies, together we drive success to be our best and care for our whānau. We recognise that it takes a collective effort to achieve success, and we thrive on fostering a culture of collaboration to drive innovation and embracing challenges as a united team. We are committed to supporting our people, and to positively impact the lives of South Islanders every day.