Customer Service Manager - New World Timaru

We are looking for a passionate and organised Customer Service Manager to oversee and lead our checkout, lotto & cafe team. Our ideal candidate will have previous supermarket management experience and a commitment to excellence.

New World Timaru is more than just a supermarket. As a locally owned, family-run business, we’re a hub for the community, with a strong focus on supporting both our team and customers. Working 40 hours a week, the exact days and hours are negotiable for the successful candidate, however, will include one weekend day and may include early mornings. You’ll have set days & hours to provide stability and reliability to your week.

We’ll provide training in the details but you must;

• Have the ability to lead and inspire a team, ensuring a positive and productive work environment.
• Drive a culture of excellent customer service that is fast, friendly, and efficient.
• Be a problem-solver who can adapt quickly to changing situations and customer needs.
• Have an understanding of food safety standards and the importance of following regulations.

Your day-to-day will involve the following;

• Manage and oversee daily operations of the checkout team. ensuring efficient workflow.
• Supervise, train, and motivate staff to provide excellent customer service.
• Ensure compliance with our strict food control plan and health and safety regulations.
• Develop and implement strategies to optimise staff scheduling and managing wage budgets.
• Address customer inquiries and resolve issues promptly and professionally.

Our ideal candidate may have these key skills & qualifications or the ability to obtain them;

• Strong leadership and team management skills.
• Valid Liquor Licence Controller Qualification, Manager’s Certificate and Lotto Operator Certificate.
• Excellent communication and customer service skills. · Knowledge of food safety regulations and best practices.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Comfortable using a computer, tablet, handheld devices & SAP (full training provided)

How to Apply: Please submit your resume and a brief cover letter explaining why you're a great fit for this role to Hayley.griffiths@newworld-si.co.nz

We will be assessing applications as they are received and may progress and application before the closing date.

Do not delay in registering your interest.

Overseas applicants must hold New Zealand citizenship, New Zealand Permanent Residency or a Valid New Zealand Work Permit.