Training & Delivery Specialist (Fixed Term)

Our values:

At Foodies, together we drive success to be our best and care for our whānau. We recognise that it takes a collective effort to achieve success, and we thrive on fostering a culture of collaboration to drive innovation and embracing challenges as a united team. We are committed to supporting our people, and to positively impact the lives of South Islanders every day.

About the role:

As the Training & Delivery Specialist you will be responsible for the successful implementation and execution of a new and refreshed Customer Engagement Programme across Foodstuffs South Island.

We're evolving how we connect with customers across PAK’nSAVE, New World, and Four Square. As part of our Customer Engagement Programme, you'll play a key role in supporting the rollout of refreshed loyalty and initiatives. These changes are designed to align with the unique needs and strategies of each banner, and your work will help ensure teams are equipped and confident to deliver great customer experiences.

Reporting to the Retail Lead (Project Manager), you’ll build strong and trusted relationships with stores delivering training that meets their needs. You’ll ensure alignment across changes to store operating procedures, POS, checkout functionality and customer experience. You’ll also gather feedback as we look to continually improve content and delivery methods, setting stores up for success.    

This role is a Fixed Term through to 26 June 2026.

Key Responsibilities

• Work closely with store teams, building strong relationships and delivering training that’s engaging and practical
• Create and refresh training materials that are easy to follow and accessible across different platforms.
• Planning and coordinating what needs to happen before launch and keeping everything organised for a smooth roll out.
• Collaborate with internal teams such as Change Management, Communications, Marketing, and Retail Business Partners to make sure training ties in with the wider programme.
• Keep track of how training is received, using feedback and data to make improvements along the way.   

About you:

You’ll bring excellent communication skills and the ability to engage with a wide range of people. Above all, you’ll act as a trusted guide for store teams, helping them navigate and embrace change. Ideally you’ll also have:

• The ability to juggle multiple priorities while staying focused on the outcomes.
• Retail and or FMCG industry experience, additionally having previous exposure to change projects or administering training would be beneficial.
• Comfortable operating Microsoft Word, Outlook, PowerPoint, Excel and SharePoint and reporting dashboards in order to understand trends.
• An eye for identifying gaps in knowledge and process and closing them though training and improvements.

Don't Meet Every Requirement?

We encourage you to apply anyway. We are looking for individuals with diverse experiences and are keen to hear from those who believe they have the drive and potential to succeed in this role.

How to apply:

Ready to take on the challenge? We'd love to hear from you – apply now.

Applications will close on 5 September 2025 and will only be accepted via our careers site.

If you have any questions, please reach out to our recruitment team at centralrecruitment@foodstuffs-si.co.nz.

Foodstuffs South Island is a Pride Pledge organisation, and we are committed to an inclusive workplace where everyone thrives, every day and we celebrate our diversity as strength.

About us:

We’re a team of 14,000 who make sure South Islanders have access to the groceries and essentials they need. Proudly 100% Kiwi-owned and operated, our co-operative has more than 200 PAK’nSAVE, New World, Four Square, Raeward Fresh and On the Spot stores feeding the South Island.

We value being at the heart of our communities, like we’ve always been, to make the South Island a better place – for today and for many generations to come. From sunny Golden Bay all the way to Stewart Island, there’s a Foodstuffs store serving you and your whānau.

Our success is down to our people who bring their skills, experience, passion, and expertise to make Foodies an amazing and rewarding place to work. Our co-op has a wide variety of roles to offer, and endless opportunities for development.

Why join us?

• Our approach to flexible working is based on trusting and empowering our people to manage their time and deliver results while balancing the needs of their personal lives.
• We’re committed to equitable outcomes, and we offer additional paid parental leave, free period products and financial health checks to name a few.
• We support your wellbeing with Southern Cross health insurance for you and your family after a qualifying period, discounts at local gyms, access to online wellbeing tools, and a prayer and privacy room onsite.
• You can access Enhanced leave; Lifestyle leave and sick leave from day one of joining the Foodies team.
• We offer continuous learning and professional growth, as well as access to our extensive online training library and endless opportunities.
• We’re proud of our supportive team environment, and our positive and friendly culture that’s made fun by Furry Friend Fridays and monthly social events!
• Our Papanui based office has free carparking, an in-house café.