Senior Customer Insights Analyst

About the role:

As a Senior Customer Insights Analyst, you and your team of Analysts are responsible for delivering high quality insights across key workstreams such as category reviews, campaign performance, pricing & promotional effectiveness and customer shopping behaviour. Working closely with the trading team, you’ll help drive and support both category and campaign performance and strategy and improve key KPIs by identifying opportunities, trends and challenges that influence commercial decisions.

As a leader, you’ll set and review the excellence standards for work outputs and guide the team’s workflow and priorities, all whilst ensuring the delivery of timely and actionable insights and champion the use of customer data across the business to support smarter decision – making stronger outcomes for banners.

The role is a 12 month Fixed - Term role covering Parental Leave

Key Responsibilities:

• Lead, coach and develop a high performing team of analysts, fostering a culture of collaboration curiosity and continuous learning
• Support team members in building capability and excellence across analytical tools, methodologies and data interpretation
• Partner closely with the trading teams to deliver high impact insights that support category and banner strategies and commercial performance
• Lead the delivery of insights for category reviews, ensuring timely and relevant analysis aligned with business schedules
• Monitor and communicate macro trends and consumer behaviour patterns across business
• Delivery clear and concise monthly performance reporting highlighting key metrics, insights and opportunities

About you:

You’re a commercially minded analyst who enjoys turning complex data into meaningful insights that influence decisions. You’re just as comfortable leading a team as you are diving into data, and you thrive when working collaboratively with stakeholders across the business. Ideally you’ll also have:

• Advanced data analysis and interpretation skills with the ability to translate complex data into actionable insights
• Experience leading analytical projects that influenced commercial outcomes
• Strong collaboration skills and the ability to partner effectively with cross – functional teams.
• Experience identifying market trends and consumer behaviour patterns
• Excellent written and verbal communication skills.

How to apply:

Ready to take on the challenge? Click “apply” now! Applications will close 12th April 2026 and will only be accepted via our careers site.

If you have any questions about the role, or experience any issues submitting your application, please email careers@foodstuffs-si.co.nz

Join us in feeding the South Island.

Why join us?

• Our approach to flexible working is based on trusting and empowering our people to manage their time and deliver results while balancing the needs of their personal lives.
• We’re committed to equitable outcomes, and we offer additional paid parental leave, free period products and financial health checks to name a few.
• We support your wellbeing with Southern Cross health insurance for you and your family after a qualifying period, discounts at local gyms, access to online wellbeing tools, and a prayer and privacy room onsite.
• We offer continuous learning and professional growth, as well as access to our extensive online training library and endless opportunities.
• We’re proud of our supportive team environment, and our positive and friendly culture that’s made fun by Furry Friend Fridays and monthly social events!
• We’re a Pride Pledge organisation, and we are committed to an inclusive workplace where everyone thrives, every day and we celebrate our diversity as strength.
• Our Papanui based office has free carparking, an in-house café.

About us:

We’re a team of 14,000 who make sure South Islanders have access to the groceries and essentials they need. Proudly 100% Kiwi-owned and operated, our co-operative has more than 180 PAK’nSAVE, New World, Four Square and On the Spot stores feeding the South Island.

We value being at the heart of our communities, like we’ve always been, to make the South Island a better place – for today and for many generations to come. From sunny Golden Bay all the way to Stewart Island, there’s a Foodstuffs store serving you and your whānau.

Our success is down to our people who bring their skills, experience, passion, and expertise to make Foodies an amazing and rewarding place to work. Our co-op has a wide variety of roles to offer, and endless opportunities for development.

Our values:

At Foodies, together we drive success to be our best and care for our whānau. We recognise that it takes a collective effort to achieve success, and we thrive on fostering a culture of collaboration to drive innovation and embracing challenges as a united team. We are committed to supporting our people, and to positively impact the lives of South Islanders every day.