Retail Customer Service Representative

About us:

We’re a team of 14,000 who make sure all South Islanders have access to the groceries and essentials they need. Proudly 100% Kiwi-owned and operated, our co-operative has more than 200 PAK’nSAVE, New World, Four Square, Raeward Fresh and On the Spot stores feeding the South Island.  

We value being at the heart of our communities, like we’ve always been, to make the South Island a better place – for today and for many generations to come. From sunny Golden Bay all the way to Stewart Island, there’s a Foodstuffs store serving you and your whānau.  

Our success is down to our people who bring their skills, experience, passion, and expertise to make Foodies an amazing and rewarding place to work. Given the breadth of our cooperative, the opportunities for development are endless.  

Our values:

At Foodstuffs South Island, together we drive success to be our best and care for our whānau. We recognise that it takes a collective effort to achieve success, and we thrive on fostering a culture of collaboration to drive innovation and embracing challenges as a united team. We are committed to supporting our people, and to positively impact the lives of South Islanders every day.

About the role:

Reporting to the Retail Customer Service Team Leader in our Retail & Property team, your main objective will be to support our customers and member stores with enquiries. You will use your people skills to build and maintain relationships with retail customers through our various communication channels including through live chat, emails and phone calls.  

You will find yourself working proactively across multiple teams including the Retail/Wholesale Customer service team, Retail Online and the wider Customer Service team which includes Trents. 

About you:

You’ll be a people person who enjoys working in a fun and inclusive team environment. Ideally you will also have: 

• A high degree of accuracy and attention-to-detail 
• Strong verbal and written communication skills 
• A professional telephone manner 
• Committed to delivering a superior customer experience 

Don't Meet Every Requirement? 

We encourage you to apply anyway. We are looking for individuals with diverse experiences and are keen to hear from those who believe they have the drive and potential to succeed in this role. 

Why join us?

• Our Papanui based office has free carparking, an in-house café. 

• We’re committed to equitable outcomes, and we offer additional paid parental leave, free period products and financial health checks to name a few. 

• We support your wellbeing with Southern Cross health insurance for you and your family after a qualifying period, discounts at local gyms, access to online wellbeing tools, and a prayer and privacy room onsite. 

• You can access Enhanced leave; Lifestyle leave and sick leave from day one of joining the Foodies team. 

• We offer continuous learning and professional growth, as well as access to our extensive online training library and endless opportunities. 

• We’re proud of our supportive team environment, and our positive and friendly culture that’s made fun by Furry Friend Fridays and monthly social events! 

How to apply:

Ready to take on the challenge?  

Applications close at 11:59pm Sunday 20 April 2025 and will only be accepted when submitted on our careers site. If you have any questions, please reach out to our recruitment team at careers@foodstuffs-si.co.nz.