IT Service Desk Analyst

About the Role:

We are seeking a self-motivated , enthusiastic and adaptable person to join our IT Service Desk Team. The role is based in our Digital Services team and will involve shift work on a 24/7 rotational basis (37.5 hours a week).

You will be part of a team providing monitoring, phone and other IT support for problems and requests that occur on our wide range of information systems.  

This is a customer focused IT position. You will be comfortable learning new software applications and business processes. Training will be provided where necessary. Experience in supermarket operations is an advantage. The dynamics of the role suit someone that is well organised and enjoys a busy team environment.

Key responsibilities:

• Act as the first point of contact for all IT incidents and service requests, delivery timely first and second level support across the co-op.
• Log, track and manage support tickets through to resolution, ensuring clear updates and high service standards
• Proactively monitor IT systems and environments to identify and escalate potential issues before they cause disruption.
• Communicate effectively with users about incident status, service requests, system changes and problem solutions
• Contribute to reducing call volumes and resolution times through continuous improvement and knowledge sharing

About you:

You’ll be a calm, customer focused problem solver who enjoys helping people and getting technology back on track. You bring solid IT experience along with the confidence to work independently and as part of a wider team. Ideally, you’ll also have:

• Strong working knowledge of Windows environments and general PC support
• Confidence using core business applications such as Microsoft Word, Excel and Teams.
• Experience in a call centre or high-volume support environments, with well-developed phone and questioning skills
• The ability to work independently in a remote or distributed support environment.
• Excellent verbal and written communication skills

How to Apply:

Ready to take on the challenge? Click “apply” now! Applications will close 23 February 2026 and will only be accepted via our careers site.

If you have any questions about the role, or experience any issues submitting your application, please email careers@foodstuffs-si.co.nz

Join us in feeding the South Island.

What we offer

•    Our approach to flexible working is based on trusting and empowering our people to manage their time and deliver results while balancing the needs of their personal lives.
•    We’re committed to equitable outcomes, and we offer additional paid parental leave, free period products and financial health checks to name a few.
•    We support your wellbeing with Southern Cross health insurance for you and your family after a qualifying period, discounts at local gyms, access to online wellbeing tools, and a prayer and privacy room onsite.
•    You can access Enhanced leave; Lifestyle leave and sick leave from day one of joining the Foodies team.
•    We offer continuous learning and professional growth, as well as access to our extensive online training library and endless opportunities.
•    We’re proud of our supportive team environment, and our positive and friendly culture that’s made fun by Furry Friend Fridays and monthly social events!
•    Our Papanui based office has free carparking and an in-house café.
 

About Us:

We’re a team of 14,000 who make sure South Islanders have access to the groceries and essentials they need. Proudly 100% Kiwi-owned and operated, our co-operative has more than 200 PAK’nSAVE, New World, Four Square, Raeward Fresh and On the Spot stores feeding the South Island. 
We value being at the heart of our communities, like we’ve always been, to make the South Island a better place – for today and for many generations to come. From sunny Golden Bay all the way to Stewart Island, there’s a Foodstuffs store serving you and your whānau. 
Our success is down to our people who bring their skills, experience, passion, and expertise to make Foodies an amazing and rewarding place to work. Our co-op has a wide variety of roles to offer, and endless opportunities for development.
 

Our Values:

At Foodies, together we drive success to be our best and care for our whānau. We recognise that it takes a collective effort to achieve success, and we thrive on fostering a culture of collaboration to drive innovation and embracing challenges as a united team. We are committed to supporting our people, and to positively impact the lives of South Islanders every day.