Customer Service Manager
Join Our Team at New World Northwood – Where Service Comes First!
At New World Northwood, we’re proud to be a locally owned and operated supermarket that puts our community at the heart of everything we do. We’re looking for a motivated and people-focused Customer Service Manager to lead our front-of-house team and ensure every customer walks out with a smile.
About the Role:
As Customer Service Manager, you’ll be the face of the store. You’ll lead by example, manage a large dynamic team, and deliver an exceptional experience for every customer. From overseeing checkouts, lotto and customer service counters to handling queries and improving processes, this is a hands-on role that requires passion, strong leadership, and a customer-first mindset.
This is a fulltime role which would include one weekend day.
Key Responsibilities:
- Lead, coach, and inspire the Customer Service team to deliver outstanding service
- Ensure smooth day-to-day operations of checkout and front-of-house services
- Manage customer queries and resolve complaints with professionalism and care
- Drive a culture of positivity, accountability, and continuous improvement
- Monitor and report on service metrics and customer satisfaction
- Work closely with other department managers to ensure seamless store operations
What You’ll Bring:
- Proven leadership experience, ideally in retail or customer service
- A genuine passion for customer experience and community engagement
- Strong communication and problem-solving skills
- Ability to stay calm under pressure and manage competing priorities
- Experience with rostering, training, and team development
- A positive attitude and the ability to motivate and uplift others
Why Join New World Northwood?
- Be part of a supportive and inclusive team culture
- Competitive remuneration
- Ongoing development and career progression opportunities
- Make a real impact in your local community