Checkout 2IC

New World Ferry Road – Christchurch

We are looking for a strong, confident Checkout 2IC to support our Checkout Manager in the day?to?day operation of our front?end team.

This role is suited to someone who is comfortable supervising staff, managing customer interactions, and maintaining structure and control on the checkout — ensuring smooth operations during both steady and busy trading periods.

At New World Ferry Road, customer service standards matter, and the Checkout 2IC plays a key role in setting expectations, supporting the team, and ensuring a professional checkout environment at all times.

About the Role

Reporting to the Checkout Manager, you will assist with:

• Supporting the supervision and coordination of checkout staff
• Taking a leadership role on shift and confidently managing the checkout floor
• Handling customer issues and operational decisions professionally and calmly
• Ensuring checkout standards, procedures, and presentation are consistently met
• Supporting Lotto and Café operations where required
• Upholding all legal requirements relating to the Sale of Liquor Act and Sale of Tobacco
• Helping maintain a controlled, organised, and efficient checkout operation

This role requires confidence, sound judgement, and the ability to positively direct both staff and customers when needed.

Roster & Availability

• Days: Tuesday to Saturday
• Hours: To be discussed at interview stage
• Will include some late nights

About You

To be successful in this role, you will:

• Have prior supermarket experience (essential)
• Be confident, assertive, and capable of supervising a team
• Communicate clearly and professionally with staff and customers
• Remain calm and effective when dealing with challenging situations
• Be well organised with strong attention to detail
• Take pride in presentation and standards
• Be computer competent and reliable

A Duty Manager’s Certificate would be highly regarded, and support can be provided toward this for the right person.

Eligibility

Applicants must have the legal right to work in New Zealand. If you are ready to take the next step in supermarket leadership and enjoy supporting a team to deliver consistent service and standards, we would love to hear from you.

Apply now to join our Customer Service team at New World Ferry Road.