Business Analyst

About the role:

As a Business Analyst you’ll help shape and deliver technology solutions that genuinely improve how Foodstuffs South Island operates. This role sits at the intersection of people, process and technology, translating FSSI needs into solutions that enhance user experience and deliver measurable outcomes.

You’ll lead conversations, guide stakeholders through change, mentor others through good practice and influence delivery teams to achieve the right outcomes.

Key responsibilities include:

• Engage with stakeholders and user groups to gather, clarify and analyse FSSI requirements
• Lead workshops and discussions to uncover needs, challenges and opportunities for improvement
• Analyse current and future state workflows, creating clear process maps and recommendations  aligned with best practices like ITIL 4 (Information Technology Infrastructure Library).
• Develop high quality , functional and technical specifications that clearly define desired outcomes.
• Support User Acceptance Testing (UAT) including test scenario development, coordination and issues resolution
• Supporting the configuration and customization of ITSM tools (e.g., ServiceNow), working closely with developers and architects to ensure requirements are met.

About you:

You’ll be a confident, people focused Business Analyst who enjoys bringing clarity to complexity. You’re comfortable leading discussion influencing outcomes and supporting others.. Ideally you will also bring:

• Strong ability to engage and communicate with both technical and non-technical stakeholders
• Solid understanding of the systems and software development lifecycle.
• Technical knowledge of programming concepts, system design infrastructure and databases.
• Proven ability to analyse business needs and translate them into effective technology solutions.
• Strong knowledge of ITSM processes (Incident, Problem, Change, Request, Configuration Management Database (CMDB), etc.) and experience with relevant platforms like ServiceNow is highly valuable.

Don't Meet Every Requirement?

We encourage you to apply anyway. We are looking for individuals with diverse experiences and are keen to hear from those who believe they have the drive and potential to succeed in this role.

How to apply:

Applications will close 11 February 2026 and will only be accepted via our careers site. Include cover letter. 

If you have any questions about the role, or experience any issues submitting your application, please email careers@foodstuffs-si.co.nz.   

Join us in feeding the South Island.  

Why join us?

• We’re committed to equitable outcomes, and we offer additional paid parental leave, free period products and financial health checks to name a few.
• Our approach to flexible working is based on trusting and empowering our people to manage their time and deliver results while balancing the needs of their personal lives.
• We support your wellbeing with Southern Cross health insurance for you and your family after a qualifying period, discounts at local gyms, access to online wellbeing tools, and a prayer and privacy room onsite.
• We offer continuous learning and professional growth, as well as access to our extensive online training library and endless opportunities.
• We’re proud of our supportive team environment, and our positive and friendly culture that’s made fun by Furry Friend Fridays and monthly social events!
• As a Pride Pledge organisation, and we are committed to an inclusive workplace where everyone thrives, every day and we celebrate our diversity as strength.
• Our Papanui based office has free carparking and an in-house café.  

About us:

We’re a team of 14,000 who make sure all South Islanders have access to the groceries and essentials they need. Proudly 100% Kiwi-owned and operated, our co-operative has more than 200 PAK’nSAVE, New World, Four Square and On the Spot stores feeding the South Island. 

We value being at the heart of our communities, like we’ve always been, to make the South Island a better place – for today and for many generations to come. From sunny Golden Bay all the way to Stewart Island, there’s a Foodstuffs store serving you and your whānau. 

Our success is down to our people who bring their skills, experience, passion, and expertise to make Foodies an amazing and rewarding place to work. Given the breadth of our cooperative, the opportunities for development are endless. 

Our values:

At Foodstuffs South Island, together we drive success to be our best and care for our whānau. We recognise that it takes a collective effort to achieve success, and we thrive on fostering a culture of collaboration to drive innovation and embracing challenges as a united team. We are committed to supporting our people, and to positively impact the lives of South Islanders every day.