Online Manager / Supervisor - PAK'nSAVE Blenheim
Online Manager & Online Supervisor Opportunity - PAK’nSAVE Blenheim
Are you an organised, motivated leader with a passion for customer service and eCommerce? PAK’nSAVE Blenheim is looking for a dynamic Online Manager & Supervisor to lead our Online Shopping team and drive operational excellence in our growing digital department.
Manager Schedule:
Tuesday to Saturday - Full-time (Early Mornings - 45 hours per week)
Supervisor Schedule:
Sunday - Thursday - Full-time (Early Mornings - 45 hours per week)
About the Role
As our Online Manager / Supervisor, you'll be at the forefront of managing the day-to-day operations of our Online Shopping team. You’ll ensure customers pick up their orders efficiently, accurately, and with outstanding service.
This role is perfect for someone who thrives in a fast-paced environment, enjoys team leadership, and is passionate about delivering an exceptional customer experience.
Key Responsibilities
- Lead, motivate, and support the Online team to deliver outstanding results
- Oversee the picking, packing, and processing of all online orders
- Monitor KPIs, manage rosters and wages, and maintain high operational standards
- Resolve customer enquiries and complaints with professionalism and care
- Collaborate with store departments to keep product information and store mapping accurate
- Maintain a clean, safe, and well-equipped online department
- Communicate effectively with customers, team members, and store leadership
What We’re Looking For
Essential:
- Strong team leadership skills
- Excellent time management and multitasking abilities
- High standard of customer service
- Physically fit and comfortable with manual tasks
- Experience using SAP systems (or similar)
Preferred:
- Previous experience in online retail or food/fresh food environment
- Good communication skills
- Confident with computers and reporting systems
What We Offer
- Competitive remuneration package
- Supportive and friendly team environment
- Career growth opportunities and ongoing training
- A workplace where your contributions truly make a difference
Additional Information
- Applicants must hold New Zealand Citizenship, Permanent Residency, or a valid Work Permit.
Apply now and be part of a team that values hard work, integrity, and exceptional customer service. Help us shape the future of Online retailing at PAK’nSAVE Blenheim!